How Long to Wait for a Guy to Call Again After Missing the Call

Emergency Departments (A&Es) are in that location for all and anybody in their time of demand. They are the frontline care service we turn to when we're experiencing a critical, life threatening health problem or have had a serious accident.

We want all patients to receive the best possible intendance in a safe and timely way, only too frequently people are kept waiting in their A&E. Many patients who get to A&E could be treated more appropriately, and often more than quickly past another service within the NHS. Which is why the NHS is asking patients to call 111 first. Past calling 111 outset patients can potentially avoid waiting unnecessarily in a hospital waiting room and discover the service that is right for their needs.

Calling 111 outset may likewise help to reduce force per unit area on parts of the health service that are overstretched by redirecting patients to services that are ready and available for them; helping make the NHS improve for all.

The coronavirus pandemic has besides fabricated clear that we need to change the way we all access urgent and emergency care, to assist reduce the risk of infection.

Here nosotros outline what those changes are and answer some of the oftentimes asked questions about what these changes mean for patients.

1. What is happening?
2. Why is this change being made now?
3. What should I do if I take an emergency?
4. Tin can yous requite me an instance of an emergency and a non-emergency?
5. Will I ever be turned away from an A&Eastward department?
6. When I call 111, who am I speaking to and are they clinically trained?
7. My NHS 111 always sends me to A&Eastward. Why can't I save myself the delay and just go straight at that place?
8. Will I receive an appointment more speedily if I have a more urgent health need?
9. If I call 111 and they say I need intendance from a non-emergency service, volition they be able to brand an date for me?
10. What if I can't contact NHS 111?
11. If 111 directs me to a non-urgent service, simply the service tells me to go to A&E, will I be seen more speedily?
12. If I turn upwardly at A&E and I oasis't called 111, volition I need to wait longer?
13. What happens if I plough upwardly to A&E and they tell me to call 111, merely 111 then tell me to get to A&E?
14. Do I need to call NHS 111 if I arrived at an A&E in an ambulance?
15. If I telephone call 111 and they give me an appointed time to attend the A&E what will happen if I can't get there on time?
16. How far ahead of my pre-booked appointment will I need to turn up?
17. What happens if someone gets a booked appointment for A&E simply doesn't bear witness up? Will someone check that they're ok?
18. Volition anyone else other than 111 be able to book me into A&E (east.m. GP practice etc)?
19. What if I go to A&East and am advised to go to a different service just I still want to wait there and be seen?
20. What if my condition changes while I'm waiting at home?
21. How practice I cancel an appointment made by 111?
22. If I'm told not to go to A&Due east, where else might I be directed to?
23. I take a complicated ongoing medical trouble that is looked afterwards by the infirmary. When I get ill, I normally go straight to the A&Due east and they call the specialist to come and see me. Should I conduct on doing this?

ane. What is happening?

To ensure that patients become the correct care as quickly as possible, save people long waits in A&E, and ensure emergency departments don't get as well crowded, patients are being asked to call NHS 111 start before going to their A&E – except in absolute emergencies. NHS 111 will advise patients on whether they could exist better and more chop-chop served in a different care setting such every bit an Urgent Treatment Centre. Some areas are trialling booking appointments at A&E via 111 to help patients save time waiting if their issue is less urgent.

Dorsum to the pinnacle of the page.

2. Why is this change existence made now?

This is how we think emergency care should always be accessed, but it is really important that this becomes the norm now we are living with COVID-xix. To support social distancing in A&Eastward, nosotros need to make sure A&Es actually are for emergencies only, and sometimes patients waiting in A&East may be amend served elsewhere, such as their Full general Practice.
This ways A&East departments are more than crowded, putting patients at greater risk of COVID-xix and making information technology more difficult for staff to look subsequently patients well. Social distancing in A&E may hateful that some people have to expect exterior or in their car until information technology is condom for them to come up into the department.
To prevent this, the NHS wants to back up as many people as possible to be seen quickly by other services that may be more appropriate for the needs of certain patients. This is why we're asking patients to call NHS 111 earlier going to their Emergency Department.

Back to the top of the folio.

3. What should I do if I have an emergency?

If y'all have an emergency, phone call 999 immediately or go straight to your Emergency Department (A&Due east). If you have a health issue that is not an emergency please contact your GP, call NHS 111 for communication or visit 111.nhs.great britain. If you go to your A&E, yous'll be assessed on arrival but if the clinician thinks you lot should exist seen elsewhere, you may be asked to phone NHS 111 and/or exist directed to an culling service.

Dorsum to the acme of the page.

4. Can you give me an example of an emergency and a non-emergency?

Emergencies include:
• loss of consciousness
• acute dislocated country and fits that are non stopping
• chest pain
• breathing difficulties
• severe bleeding that cannot be stopped
• severe allergic reactions
• severe burns or scalds
• stroke
If you think you are experiencing whatsoever of these information technology is vital you become directly to your Emergency Department or call 999.
Examples of non-emergencies would exist earache or genu pain. While these may be uncomfortable you are unlikely to exist in whatsoever danger and could be treated more appropriately somewhere other than y'all're A&Due east. For these types of issues contact your GP, call NHS 111 or visit 111.nhs.great britain.
If your effect is urgent just not life-threatening – like a sprained talocrural joint – calling 111 and getting a pre-booked appointment to attend A&E can relieve you a long and uncertain look in the department, allowing you to look in the comfort of your own home until the Emergency Department is ready to see you lot.

Dorsum to the top of the page.

5. Will I ever be turned away from an A&East department?

No-1 experiencing a medical emergency will ever be turned away – yous volition always exist treated urgently if your status is severe or potentially life-threatening. If your status is non life threatening or could be treated more appropriately or rapidly elsewhere you may be asked to call 111 from the infirmary.
By asking those with less urgent issues to telephone call NHS 111 beginning for assessment rather than going straight to their A&E, we aim to save patients fourth dimension and get them the care almost appropriate to their needs. You could be directed to a more appropriate service or one that tin encounter you sooner.
You may also be able to wait at home and avoid a long wait in a busy Emergency Department.

Back to the elevation of the folio.

6. When I telephone call 111, who am I speaking to and are they clinically trained?

NHS 111 services are managed slightly differently in each region, but most are run by ambulance services. Y'all volition speak to trained professionals who volition either be or take straight admission to healthcare clinicians, and who will be able to expertly assess the urgency of your status or illness. They will direct you to the appropriate service, book you an engagement if needed, and/or tell yous what to exercise next.

Dorsum to the top of the page.

7. My NHS 111 e'er sends me to A&Due east. Why tin can't I save myself the delay and just go straight in that location?

In 2018, only 1 in ten callers to 111 was brash to visit A&Eastward. NHS 111 can often provide health advice over the telephone, or book you an appointment at an alternative service that is bachelor. This will save you fourth dimension. If yous are told to go to an A&E, yous will be booked in and staff at the hospital will be expecting your inflow.

Back to the top of the page.

8. Volition I receive an date more than quickly if I take a more urgent health demand?

Yes, patients are always assessed and prioritised based on the urgency of their need.

Back to the top of the page.

9. If I phone call 111 and they say I need intendance from a non-emergency service, will they be able to brand an date for me?

This varies by location, but one aim of the call-first arroyo is to ensure it happens more. If 111 can't make you an appointment at an culling service immediately, they will direct yous to the best service to meet your needs.

Dorsum to the top of the folio.

10. What if I can't contact NHS 111?

91% of calls to NHS 111 are answered inside 60 seconds. You can besides use NHS 111 online. If you accept an emergency, you should telephone call 999 or go direct to your Emergency Department.
If you do not have the means to contact 111, go to your ED and they will have facilities for you to do this. You can besides contact your GP.

Dorsum to the top of the folio.

11. If 111 directs me to a non-urgent service, but the service tells me to become to A&E, will I be seen more than quickly?

If a health professional believes that your condition has become or is becoming urgent, then y'all may be directed to you're A&East, where you lot will exist prioritised according to your condition.
Nonetheless, it will depend on the circumstances and the urgency of your medical need.

Dorsum to the top of the page.

12. If I plough upwards at A&E and I oasis't called 111, will I demand to wait longer?

Depending on your condition, you may be asked to phone call NHS 111 on arrival. They will appraise whether you could be more accordingly treated elsewhere – and potentially more rapidly. You may be given an appointment time at your GP or A&E. This volition relieve you waiting unnecessarily.
If y'all are directed elsewhere and choose to wait for handling at you're A&E, you may end up waiting longer.
However, if you are seriously ill or injured you volition of course exist seen as rapidly as possible.

Back to the elevation of the page.

xiii. What happens if I turn upward to A&East and they tell me to telephone call 111, but 111 and so tell me to go to A&E?

This shouldn't happen just in the unlikely issue that it does y'all will be further assessed at you're A&E and treated in a timeframe appropriate to your needs.

Dorsum to the top of the page.

14. Do I need to telephone call NHS 111 if I arrived at an A&Eastward in an ambulance?

No, the triage and assessment by a paramedic provides a higher level of care than you would become by phoning NHS 111. If you are brought to the hospital by an ambulance, this means that the ambulance staff thinks you need further aid.
A&Es take e'er prioritised the treatment of patients who arrive by ambulance, as these people are sicker.

Back to the elevation of the page.

15. If I call 111 and they requite me an appointed time to attend the A&E what volition happen if I can't get there on fourth dimension?

Delight do endeavor to stick to your appointment fourth dimension. Being tardily has a knock-on upshot on the treatment of other patients, and your own care – Emergency Departments are very busy places and you may have to wait longer as a result of being belatedly. However, what happens if yous are belatedly will
depend on the severity of your condition, local policies and how busy the A&Eastward is.

Back to the top of the page.

16. How far ahead of my pre-booked appointment volition I demand to turn up?

It is important to turn upward on time as beingness late has a knock-on issue but arriving early does not mean y'all will be seen earlier your allotted time. Nosotros would advise checking in no more than 15 minutes before your date.

Dorsum to the top of the page.

17. What happens if someone gets a booked appointment for A&East but doesn't evidence up? Volition someone check that they're ok?

We wait all Departments that book-in patients to have systems in place to assess whether a follow upwardly is necessary. It is particularly of import that vulnerable patients or those at risk of corruption who miss appointments are checked-in on.

Back to the tiptop of the page.

18. Will anyone else other than 111 be able to book me into A&E (e.grand. GP do etc)?

No, but your GP may tell you to go to your A&Due east if your needs warrant information technology.

Back to the top of the page.

19. What if I get to A&E and am advised to go to a different service but I withal want to wait there and exist seen?

Y'all will be seen but y'all might to have to wait longer. You lot may find that yous will exist seen quicker by going to the other service.

Back to the top of the folio.

twenty. What if my condition changes while I'm waiting at home?

This depends on the change in your condition; if you become seriously ill, phone call an ambulance, otherwise call NHS111 over again.

Back to the top of the folio.

21. How do I cancel an appointment made by 111?

If you no longer need your appointment, delight telephone call NHS 111 to abolish it. Someone else may be able to apply your timeslot.

Back to the meridian of the page.

22. If I'g told not to go to A&E, where else might I be directed to?

This will vary locally depending on what is available. You may be directed to a chemist, your GP, A&E or given communication on how best to self-care if your call advisor thinks you are safe to do then.
You lot may also be directed to an Urgent Treatment Middle. These are facilities you tin go to if you need urgent medical attention, but it's not a life-threatening state of affairs.
If you are unsure nigh what service is correct for you, call NHS 111.

Dorsum to the top of the page.

23. I take a complicated ongoing medical problem that is looked after by the hospital. When I go ill, I normally go straight to the A&Due east and they call the specialist to come and see me. Should I behave on doing this?

It might exist meliorate for you to try and contact the specialists that wait afterwards yous before you come up to the Emergency Department. Some patients with complicated medical bug demand to be looked later in places other than the Emergency Section, specially if they are vulnerable to
infections. Evidently, if you lot are extremely ill, y'all should telephone call an ambulance.

Dorsum to the peak of the page.

Information from the Purple Higher of Emergency Medicine and Healthwatch England.

andersonwhailee.blogspot.com

Source: https://healthwatchtrafford.co.uk/resources/nhs-111-call-first-faqs/